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Cost efficiencyĮven though it’s a great solution, Zendesk pricing is a bit steep. ‍Moreover, some open source solutions can also be deployed on-premises, giving organizations data sovereignty. These benefits are also present in open source alternatives to Zendesk.

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The transparency of the code has led to specific open source advantages like flexibility, enhanced security, scalability, and agility. This means that people - usually developers - can see the code, copy it, make changes to it, suggest changes to enhance it, and more.

#ZEN DESK SOFTWARE SOFTWARE#

In opposition to closed source or proprietary software, open source software has publicly available code. Why should you consider an open source alternative to Zendesk?

Separate channel management: it's not the easiest to track customer inquiries if they come through separate channels.

Outdated interface: it might not be a functional disadvantage, but we all like to see a good UI.

Poor customer support: Zendesk is a big company with many clients, and getting through to their customer service can take long.

Smaller teams need cheaper, leaner solutions.

Price: the cheapest pricing plan starts at $49 per agent/month but it doesn't involve a lot of features an agent needs.

Lack of additional features: many Zendesk users opt for its alternatives because they want to build a custom product tour or add a chatbot. Zendesk doesn't go beyond classic ticketing system functionalities.

However, there are also drawbacks to it, and you're probably reading this article because of one of the following reasons: Yes, Zendesk is a tool that many professionals use to their advantage. Why professionals look for Zendesk alternatives at all? Read on to find out what are the best Zendesk open source alternatives to try in 2023. They are successfully being integrated into enterprise businesses, and have proven to be a highly suitable choice for organizations in regulated industries like healthcare, government, and education. The unique advantages of open source software play well into the customer service space, and they are here to stay.Īfter all, open source solutions are no longer reserved for small businesses and teams. It’s one of the most popular helpdesk tools out there.īut, it also has its shortcomings, and there are numerous competitors on the market.Ī portion of these Zendesk alternatives are open source solutions.

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